At Pearson Cycles we’ve always believed a great bike should last as long as we have, if not longer. We design and engineer our bikes to go the distance. Built for the life you can throw at it, year after year, ride after ride. Our Lifetime Warranty r

<h2 dir="ltr" id="isPasted">Lifetime Warranty:&#xA0;</h2>At Pearson Cycles we&#x2019;ve always believed a great bike should last as long as we have, if not longer. We design and engineer our bikes to go the distance. Built for the life you can throw at it, year after year, ride after ride. Our Lifetime Warranty reflects that.&#xA0; Every Pearson frameset (frame and fork) is covered for the owner&#x2019;s lifetime, giving you complete confidence from your first ride and for every mile that follows. We stand behind our frames. <ul><li dir="ltr" style="text-decoration:none;">Lifetime Warranty&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Frame and fork are covered for life.&#xA0;</li></ul></li><li dir="ltr" style="text-decoration:none;">5-year Transferable Warranty&#xA0;<ul><li dir="ltr" style="text-decoration:none;">If you sell your Pearson within the first 5 years of owning, the next owner is covered within that 5-year period.&#xA0;</li></ul></li><li dir="ltr" style="text-decoration:none;">Third Party Components:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">All third-party components have been carefully vetted against our standards to align with our commitment to quality, reliability and integrity.&#xA0;</li></ul></li><li dir="ltr" style="text-decoration:none;">2-year Paint Warranty&#xA0;<ul><li dir="ltr" style="text-decoration:none;">The finish, protected.&#xA0;</li></ul></li><li dir="ltr" style="text-decoration:none;">Crash Replacement Support<ul><li dir="ltr" style="text-decoration:none;">Support when things go wrong.&#xA0;</li><li dir="ltr" style="text-decoration:none;">See separate crash replacement policy.&#xA0;</li></ul></li></ul><h2 dir="ltr" id="what-does-lifetime-mean">What does Lifetime mean?&#xA0;</h2>Lifetime is the lifetime of the frameset - which in theory should be, a lifetime. The frameset and fork is covered forever. But this only applies to the original owner.&#xA0;<h2 dir="ltr" id="5-year-transferable-warranty">5-year Transferable Warranty:&#xA0;</h2>From first ride, to second owner, designed to extend support beyond the original owner and strengthen long-term resale value. Our 5-year transferable warranty covers the bike if sold within the first five years of owning, what is left of those five years is transferred to the new owner from the original purchase date.&#xA0;<h2 dir="ltr" id="how-to-activate">How to Activate:&#xA0;</h2>If you bought a new-brand Pearson before June 2025, your warranty will already have been upgraded.&#xA0; New purchase? Register your bike within 60 days of being contacted by our customer service team to activate your lifetime cover. If not, unfortunately, it defaults to a 2-year warranty.&#xA0; <h2 dir="ltr" id="whats-covered">What&#x2019;s Covered:&#xA0;</h2>Manufacturer defects in materials or workmanship that prevent the bike, frameset, or component from functioning as intended under normal use.This includes:<ul><li dir="ltr" style="text-decoration:none;">Structural defects in the frame or fork caused by faults in materials or manufacturing.</li><li dir="ltr" style="text-decoration:none;">Defects in paint, finish, or graphics caused by a manufacturing fault, for a period of up to 2 years from the date of original purchase.</li><li dir="ltr" style="text-decoration:none;">Defects in Pearson-branded components, parts, or accessories originally supplied with the product, where caused by faulty materials or workmanship, for a period of up to 2 years from the date of original purchase.</li><li dir="ltr" style="text-decoration:none;">Manufacturing defects that affect the safe or intended operation of the product under normal riding conditions and proper use.</li><li dir="ltr" style="text-decoration:none;">Repair or replacement, at Pearson Cycles&#x2019; discretion, of any frame, fork, Pearson-branded component, or other covered part found to have a valid manufacturing defect.</li></ul>Any third-party components supplied with the bike are covered by the warranty provided by their original manufacturer, typically for a period of 2 years, unless otherwise stated. <h2 dir="ltr" id="whats-not-covered">What&#x2019;s Not Covered:&#xA0;</h2><ul><li dir="ltr" style="text-decoration:none;">Incorrect assembly or installation.</li><li dir="ltr" style="text-decoration:none;">Damage caused by accidents, crashes, neglect, unauthorised repairs, inadequate maintenance, or any abnormal, excessive, or improper use.</li><li dir="ltr" style="text-decoration:none;">Damage caused by corrosion or environmental exposure affecting any part of the frameset or Pearson-branded components.</li><li dir="ltr" style="text-decoration:none;">Damage caused by modifications, alterations, or the installation of components, parts, or accessories not originally intended for, or compatible with, the product.</li><li dir="ltr" style="text-decoration:none;">Failure to carry out servicing or maintenance at the recommended intervals, as set out in the Product Manual or other written instructions provided by Pearson Cycles.</li><li dir="ltr" style="text-decoration:none;">Normal wear and tear, including cosmetic deterioration through ordinary use.</li></ul>

What Warranty Do Pearson Offer On Their Bikes?

At Pearson, we recognise that a bike’s journey often involves more than just one owner. It's essential to us that our bikes are utilised to their fullest potential throughout their lifetime. That’s why we proudly offer a five-year transferable warran

At Pearson, we recognise that a bike&#x2019;s journey often involves more than just one owner. It&apos;s essential to us that our bikes are utilised to their fullest potential throughout their lifetime. That&#x2019;s why we proudly offer a five-year transferable warranty. This transferable warranty is only available for bikes purchased directly with Pearson Cycles after 01/01/24. Bikes purchased before this date are covered under our previous five year non-transferable warranty.&#xA0;Our transferable warranty ensures that whether you&#x2019;re selling or gifting your Pearson bike, the new owner can easily register the bike with us and continue to enjoy the same comprehensive warranty coverage. This unique feature benefits both the original and new owners in several ways:For the Original Owner:<ul><li>Increased Resale Value: Knowing that the warranty can be transferred provides peace of mind to potential buyers, making your bike more attractive and potentially increasing its resale value.</li><li>Sustainability: By facilitating the continued use of your bike, you contribute to environmental sustainability, promoting a culture of reuse and reducing waste.</li></ul>For the New Owner:<ul><li>Continued Protection: The new owner benefits from the remaining warranty period, ensuring they are covered for any manufacturing defects or issues that may arise.</li><li>Confidence in Purchase: The transferable warranty offers assurance and confidence in the quality and durability of their new bike, enhancing their overall ownership experience.</li></ul>To transfer the warranty, the new owner simply needs to register the bike with us, ensuring a smooth and seamless transition. At Pearson, we are committed to supporting our community of riders and fostering a sustainable cycling culture.Ride on, knowing that Pearson has got you covered.

What Does Transferable Warranty Mean?

Transferring the warranty for your Pearson bike is a straightforward process. Here’s how you can do it:. Obtain Proof of Purchase: Ensure you have the original proof of purchase or a copy of it. This will be necessary for the warranty transfer. We wi

Transferring the warranty for your Pearson bike is a straightforward process. Here&#x2019;s how you can do it:<ol><li>Obtain Proof of Purchase: Ensure you have the original proof of purchase or a copy of it. This will be necessary for the warranty transfer. We will contact the original owner to ensure they agree with the transfer.&#xA0;</li><li>Contact Pearson Customer Support: Reach out to our customer support team via email. Provide them with the following information:<ul><li>The original proof of purchase.</li><li>The current owner&apos;s name and contact information.</li><li>The new owner&apos;s name and contact information.</li><li>The bike&apos;s serial number.</li></ul></li><li>Complete the Warranty Transfer Form: Our customer support team will guide you through completing the warranty transfer form. This form will include details about the bike and both the original and new owners.</li><li>Submit the Transfer Form: Once the form is completed, submit it to our customer support team. They will process the transfer and update our records to reflect the new owner.</li><li>Confirmation: After processing, both the original and new owners will receive confirmation of the warranty transfer. The new owner will then be covered under the remaining warranty period.</li></ol>By following these steps, you can ensure that the new owner enjoys the benefits of Pearson&#x2019;s five-year transferable warranty, continuing the journey of their Pearson bike with confidence and peace of mind. If you have any questions or need assistance, our customer support team is always here to help.

How To Transfer Warranty?

Every component that forms part of your bicycle is subject to the general wear and tear that occurs through general use. Perishable components such as chains, cassettes, brakes, tyres, and bearings are subject to wear and tear more than any other par

<span id="isPasted" style="color: rgb(60, 60, 60); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Every component that forms part of your bicycle is subject to the general wear and tear that occurs through general use. Perishable components such as chains, cassettes, brakes, tyres, and bearings are subject to wear and tear more than any other parts. Any drivetrain components that have worn out due to excessive wear or insufficient maintenance are not covered by the manufacturer&#x2019;s warranty.

What Constitutes Wear And Tear?

At Pearson, we proudly offer ERE wheelsets, known for their precision engineering and exceptional craftsmanship. We stand behind the quality and durability of every ERE wheelset, offering a comprehensive warranty to ensure your peace of mind and sati

At Pearson, we proudly offer ERE wheelsets, known for their precision engineering and exceptional craftsmanship. We stand behind the quality and durability of every ERE wheelset, offering a comprehensive warranty to ensure your peace of mind and satisfaction.<hr data-start="444" data-end="447"><h3 data-end="472" data-start="449" id="warranty-period">Warranty Period</h3><ul data-end="914" data-start="474"><li data-end="914" data-start="474" style="font-size: 15px;">ERE wheelsets are covered by a 2-year warranty from the date of original purchase. This warranty ensures protection against defects in materials and workmanship. If registered within 60 days of purchase, the warranty extends to a lifetime for manufacturing defects.To register your ERE wheelset for the lifetime warranty, visit the <a data-end="913" data-start="846" rel="noopener" target="_new">ERE Registration Page</a> <a href="https://www.ereresearch.com/pages/warranty-registration" rel="noopener noreferrer" target="_blank">here</a>.</li></ul><hr data-start="916" data-end="919"><h3 data-end="953" data-start="921" id="what-the-warranty-covers">What the Warranty Covers</h3>The ERE wheelset warranty covers defects in materials and workmanship that were present at the time of manufacture or developed under normal use conditions, as well as issues arising from normal use and proper maintenance. <h3 data-end="1239" data-start="1221" id="exclusions">Exclusions</h3>The warranty does not cover:<ul data-end="1749" data-start="1271"><li data-end="1379" data-start="1271" style="font-size: 15px;">Normal wear and tear, including the degradation of consumable parts such as bearings and brake tracks.</li><li data-end="1461" data-start="1380" style="font-size: 15px;">Damage resulting from accidents, misuse, neglect, or improper installation.</li><li data-end="1512" data-start="1462" style="font-size: 15px;">Any modifications made to the original wheelset.</li><li data-end="1678" data-start="1601" style="font-size: 15px;">Cosmetic damage that does not affect the functionality of the wheelset.</li></ul><hr data-start="1751" data-end="1754"><h3 data-end="1789" data-start="1756" id="crash-replacement-program">Crash Replacement Program</h3>For extra peace of mind, ERE offers a crash replacement program. If your wheelset is damaged in a crash, you can replace it at a significantly reduced cost.<ul data-end="2222" data-start="1953"><li data-end="2039" data-start="1953" style="font-size: 15px;">The damaged wheel will be replaced with the same model or an equivalent alternative.</li><li data-end="2140" data-start="2040" style="font-size: 15px;">The program is available only if the wheel has functional damage (optical damage is excluded).</li><li data-end="2222" data-start="2141" style="font-size: 15px;">Conversion, freight, and duty costs are the responsibility of the customer.</li></ul>For more information on ERE&#x2019;s crash replacement policy, please visit their <a data-end="2383" data-start="2299" href="https://www.ereresearch.com/pages/crash-replacement-policy" rel="noopener" target="_new">Crash Replacement Page</a>.<hr data-start="2386" data-end="2389"><h3 data-end="2414" data-start="2391" id="important-note">Important Note</h3>Regular maintenance is essential to keep your ERE wheelset in top condition.

ERE Wheelset Warranty

Shimano offers robust warranty coverage for its components, ensuring that you can enjoy the performance and reliability of your Shimano 105, Ultegra, and Dura-Ace groupsets with confidence. Warranty Period. What the Warranty Covers. The Shimano warra

Shimano offers robust warranty coverage for its components, ensuring that you can enjoy the performance and reliability of your Shimano 105, Ultegra, and Dura-Ace groupsets with confidence.Warranty Period<ul><li>Dura-Ace Components: These high-end components come with a 3-year warranty from the date of original purchase, reflecting their premium build quality and engineering.</li><li>105 and Ultegra Components: These groupsets, like other Shimano branded products, are covered by a 2-year warranty from the date of purchase. This warranty ensures that any defects in materials or workmanship will be addressed.</li></ul>What the Warranty CoversThe Shimano warranty covers defects in materials and workmanship. This includes any flaws that may have been present at the time of manufacture or have developed under normal use conditions.ExclusionsThe warranty does not cover:<ul><li>Normal wear and tear, including the degradation of consumable parts such as chains, cassettes, and brake pads.</li><li>Damage resulting from accidents, misuse, neglect, or improper installation.</li><li>Any modifications made to the original components.</li><li>Damage occurring during shipment (such claims should be directed to the carrier).</li><li>Cosmetic damage that does not affect the functionality of the product.</li></ul>

Shimano Warranty

If you encounter any issues with your Pearson bike or its components, follow the steps below to submit a warranty claim:. Check Warranty Coverage:. Before submitting a claim, please read through our detailed Warranty FAQ pages to ensure that your iss

If you encounter any issues with your Pearson bike or its components, follow the steps below to submit a warranty claim:<ol><li dir="ltr" style="text-decoration:none;">Check Warranty Coverage:<ul><li dir="ltr" style="text-decoration:none;">Before submitting a claim, please read through our detailed<a href="https://pearson1860.gorgias.help/en-GB#article-474649" style="text-decoration:none;">&#xA0;Warranty FAQ</a>&#xA0;pages to ensure that your issue is covered under the warranty.</li></ul></li><li dir="ltr" style="text-decoration:none;">Gather Necessary Information:<ul><li dir="ltr" style="text-decoration:none;">Prepare the following details:</li></ul></li></ol>Proof of purchase (receipt or invoice)Description of the issuePhotos or videos showing the defect or problem<ol start="3"><li dir="ltr" style="text-decoration:none;">Submit the Warranty Form:</li></ol>Visit the warranty claim section at the top of our Warranty FAQ page.Fill out the warranty form with the required information and attach any supporting documents or images.<ol start="4"><li dir="ltr" style="text-decoration:none;">Processing Your Claim:<ul><li dir="ltr" style="text-decoration:none;">Once you submit the form, our customer service team will review your claim.</li><li dir="ltr" style="text-decoration:none;">You will be contacted within 2 business days with further instructions or requests for additional information.</li></ul></li><li dir="ltr" style="text-decoration:none;">Resolution:<ul><li dir="ltr" style="text-decoration:none;">Depending on the assessment, we will repair or replace the defective part or provide an alternative solution.</li><li dir="ltr" style="text-decoration:none;">For more detailed steps, please refer to our<a href="https://pearson1860.gorgias.help/en-GB#article-474649" style="text-decoration:none;">&#xA0;Warranty FAQ</a>.</li></ul></li></ol>Contact Us:If you have any questions or need assistance with your warranty claim, please don&apos;t hesitate to get in touch with our dedicated customer service team.

How To Submit A Warranty Claim?

Incorrect assembly or installation. Damage caused by accidents, crashes, neglect, unauthorised repairs, inadequate maintenance, or any abnormal, excessive, or improper use. Damage caused by corrosion or environmental exposure affecting any part of th

<h2 dir="ltr" id="isPasted">What&#x2019;s Not Covered:&#xA0;</h2> <ul style="font-family: initial;"><li style="font-family: Arial, Helvetica, sans-serif;">Incorrect assembly or installation.</li><li style="font-family: Arial, Helvetica, sans-serif;">Damage caused by accidents, crashes, neglect, unauthorised repairs, inadequate maintenance, or any abnormal, excessive, or improper use.</li><li style="font-family: Arial, Helvetica, sans-serif;">Damage caused by corrosion or environmental exposure affecting any part of the frameset or Pearson-branded components.</li><li style="font-family: Arial, Helvetica, sans-serif;">Damage caused by modifications, alterations, or the installation of components, parts, or accessories not originally intended for, or compatible with, the product.</li><li style="font-family: Arial, Helvetica, sans-serif;">Failure to carry out servicing or maintenance at the recommended intervals, as set out in the Product Manual or other written instructions provided by Pearson Cycles.</li><li style="font-family: Arial, Helvetica, sans-serif;">Normal wear and tear, including cosmetic deterioration through ordinary use.</li></ul>Pearson Bicycle Company Limited&#xA0;does not warrant against failure or damage due to misuse such as, but not limited to, poor maintenance, neglect, abuse, incorrect or inappropriate installation or alteration, use other than the product&#x2019;s intended purpose, impact damage.Corrosion and/or deterioration caused by material fatigue, defined as the natural breakdown of materials which occurs when subjected to repeated loading and unloading, will not be covered under warranty.General wear and tear on consumable items will not be covered under warranty. Items listed below will not be covered by warranty, unless of a manufacturing defect: cassette, chain, bearings, brake pads, tyres, bar tap or grips, transmission parts, brake discs, brake cablesClothing items, including helmets and footwear, are not covered under warranty for accidental damage, improper care, normal wear and tear, fading of colours and materials over time or with use, rips, tears, abrasion, holes, burns or shrinkage. Cosmetic issues do not affect the performance of a clothing item and are not to be considered a warranty fault.Frame sets purchased from Pearson Bicycle Company Limited are covered by the manufacturer&#x2019;s warranty. Please note that this warranty may be void if the bicycle is not assembled by an authorised dealer or a qualified bicycle mechanic. In the event of a warranty claim, the manufacturer may request details of the shop or qualified bicycle mechanic responsible for completing the bike build and servicing.

What is not covered?

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