How To Submit A Warranty Claim?Updated 7 months ago

If you encounter any issues with your Pearson bike or its components, follow the steps below to submit a warranty claim:

1. Check Warranty Coverage:

   • Before submitting a claim, please read through our detailed Warranty FAQ pages to ensure that your issue is covered under the warranty.

2. Gather Necessary Information:

   • Prepare the following details:

Proof of purchase (receipt or invoice)

Description of the issue

Photos or videos showing the defect or problem

3. Submit the Warranty Form:

Visit the warranty claim section at the top of our Warranty FAQ page.

Fill out the warranty form with the required information and attach any supporting documents or images.

4. Processing Your Claim:

   • Once you submit the form, our customer service team will review your claim.

   • You will be contacted within 2 business days with further instructions or requests for additional information.

5. Resolution:

   • Depending on the assessment, we will repair or replace the defective part or provide an alternative solution.

   • For more detailed steps, please refer to our Warranty FAQ.

Contact Us:

If you have any questions or need assistance with your warranty claim, please don't hesitate to get in touch with our dedicated customer service team.