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Pearson Cycles

Get the support you need at our Cycling Help Centre! Our dedicated team is here to assist you with inquiries, product guidance, and troubleshooting. From expert tips to FAQs, we’re committed to ensuring your cycling experience is smooth and enjoyable. Reach out today and let us help you get back on the road!

Pearson Cycles - Help Centre

Design And Engineered in London

Industry Leading Warranty

Delivered To Your Door By One Of Our Expert Bike Builders

Customer Service At Our Core

£200 Bike Fit Cashback

Why Buy a Pearson Bike?

Pearson's Premium Delivery

Do You Ship Overseas?

Can I Track My Order Once Dispatched?

Can I Update My Shipping Address After I've Placed My Order?

Will My New Bike Be Ready To Ride When I Collect It?

What Shipping Carriers Do You Use?

How Has Brexit Affected Ordering A Bike To Europe?

How Long Does It Take To Get My Bike Order?

Premium Delivery & Collection

What Is The Pearson Return Policy?

What should I do if my order arrived damaged or incomplete?

Returns

Debit & Credit Cards

Apple Pay & Google Pay

Finance

Cycle to Work Scheme

PayPal & PayPal Credit

Direct Bank Transfer (via Volt)

How can I get a copy of my receipt re-sent to me?

Payment Methods

What Size Frame Do I Need?

Professional Bike Fitting Offer

Bike Fit

What Warranty Do Pearson Offer On Their Bikes?

What Does Transferable Warranty Mean?

How To Transfer Warranty?

What Is The Warranty Process?

What Constitutes Wear And Tear?

ERE Wheelset Warranty

Shimano Warranty

Pearson Wheelset Warranty

How To Submit A Warranty Claim?

What is not covered?

Warranty

How Does The Cycle Scheme Work?

How Much Can I Save On A Cycle To Work Scheme?

Do I Have To Cycle To Work Everyday?

What Are 'Hire Periods and 'Hire Agreements'

What Happens If My Bike Gets Damaged Or Stolen?

What If I Leave My Company Within My Hire Agreement?

Cycle Scheme

Can I Cancel My Order?

Can I Customise My Bike?

How Do I Place An Order Online?

How Can I Place An Order Over The Phone?

I Didn’t Receive An Order Confirmation, What Now?

How can I change my order to a different size?

What should I do if I'm unable to select the interest-free credit option at checkout?

What do I do if I need to order specific bike parts quickly?

Will out-of-stock items be restocked soon?

What should I do if I entered the wrong email for my order confirmation?

Do you buy used bikes from customers?

Orders & Spares

How Would You Categorise The Ride Characteristic Of The Forge? What Is It Similar To?

What Is The Weight Of The Frame?

What Parts On The Frame Are Proprietary?

What Is The Weight Limit Of The Frame?

What are the torque specs for the seatpost clamp, stem and thru axles?

Can I Choose A Custom Colour?

What type of Bottom Bracket does this frame require?

Which Bearings Are Used In The Headset?

What Is The Tyre Clearance?

Where Do I Fit a Di2 battery?

How Is The Forge Safety Tested?

Can I Fit Mudguards?

FORGE

Does The On and On Have A Rider Weight Limit?

Can I fit mudguards?

How is the On and On safety tested?

Can I fit additional cargo to the On and On?

Where can i fix a Di2 battery?

Can I choose a custom colour paintjob?

Which bearings are used in the headset?

ON & ON

Does The Shift Have A Rider Weight Limit?

How is the Shift safety tested?

Can I fit Mudguards?

Can I choose a custom colour paint job?

SHIFT

Does The On and Off Have A Rider Weight Limit?

How is the On and Off safety tested?

What Motor Do You Use?

Where can I fit a Di2 battery?

Can I fit additional cargo to the On and Off?

How Much Is The Range Extender?

How Much Extra Range Does The Extender Give You?

Can I Use A Bottle In Extender Cage When Not In Use?

How Do I Update The Software?

MAHLE X20 - User Manual

How do I change the rear wheel on the On And Off?

How Do I Connect The PULSAR Head Unit

Setting Up Smart Assist

How Do I Connect To The App

How Does The Range Extender Work?

How Do I Update My Software?

How To Take Care Of Your Battery

How To Use Head Unit Information System

ON & OFF

Bike Model FAQ

Buying A Gift Voucher

How Do I Redeem A Gift Voucher?

Why Was My Voucher Code Not Accepted?

Will The Voucher Be Sent To Me By Post Or By E-mail?

How can I purchase a gift voucher and send it to someone else?

Gift Vouchers

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