Can I Cancel My Order?
Please call our Customer Care if you want to cancel your order and we will do our best to make it happen. Cancellation is not possible when the order is already in transit, but you can arrange a return and refund.
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Orders & Spares
Can I Customise My Bike?
While we offer a selection of customisation options through accessory add-ons, full custom builds or extensive customisations are not available. Our focus is on providing high-quality bikes that meet the needs of most cyclists with thoughtfully desig
How Do I Place An Order Online?
If you have any additional issue or queries, please contact our team for additional support.
How Can I Place An Order Over The Phone?
You can place an order over the phone during our business hours (Monday to Friday: 9:00 am - 5:30 pm). Please have the product code, description, quantities, and any specific preferences such as colour and size ready, along with your customer number
I Didn’t Receive An Order Confirmation, What Now?
After your payment is processed, you’ll receive a confirmation by email within minutes after your purchase. Didn't see it still after a few hours, and it's not in your spam folder? Please contact our Customer Care at [email protected] or use t
How can I change my order to a different size?
To change your order to a different size, please contact customer service as soon as possible with your request. In the case demonstrated, the customer service agent was able to confirm the change to the desired size and ensure the item was dispatche
What should I do if I'm unable to select the interest-free credit option at checkout?
If you're having trouble selecting the interest-free credit option at checkout, it's important to contact customer service for assistance. The agent will inquire whether the option isn't appearing at checkout or if there is an issue with splitting th
What do I do if I need to order specific bike parts quickly?
When you require bike parts like brake pads quickly, it's best to contact customer service directly with the specific details of the parts you need, including model numbers and the type of your bike. Please provide your contact information in your me
Will out-of-stock items be restocked soon?
If you are interested in an item that is currently out of stock, it is advisable to check the store frequently for any returns as some items may be end-of-the-line sales and may not be restocked. Customer service may not always have information on wh
What should I do if I entered the wrong email for my order confirmation?
If you accidentally entered the wrong email when placing an order, you should contact customer care as soon as possible with the correct email information. The customer care agent will then update your details and resend your order confirmation to th
Do you buy used bikes from customers?
We do not buy second-hand bikes. For selling a used bike, you may want to contact Cycle Exchange or Bicycle Exchange. They will be able to give you a valuation for your current model.