The best method to determine if a bicycle suits your needs is by actually riding it! We offer a 30-day return policy from the delivery date for any exchanges or refunds on our bicycles, parts, and accessories. We recommend that you return bikes direc
You can find our how to return a clothing or on our returns page.
To exchange an item for a different size, you will need to use the returns portal to send the original item back for a refund. Then, you will have to place a separate order for the new size as the shop does not have an exchange system in place. For d
If you receive a product in a different color than what you believed you ordered, contact customer service for confirmation. If a mistake has been made, you can send the item back for a refund. The customer service team will provide details on how to
If the returns link on the website is not working, you should contact customer service for assistance. They can manually process the return for you and send you the necessary return instructions via a separate email.
To return an order that did not meet your expectations, you can use the Returns Portal on the store's website. You will need your order number and email or phone number associated with the order to process the return. If you encounter any issues with
The time it takes to process a return and issue a refund may vary, especially during periods of high sales volume. Customer service will provide an estimate based on current processing times. If you have returned an item but have not yet received a r
In the event that your order arrives damaged or incomplete, promptly report the issue to customer service. Make sure to provide details about the condition of the package and the missing items. The service team will then coordinate with the warehouse