How To Transfer Warranty?Updated 6 months ago

Transferring the warranty for your Pearson bike is a straightforward process. Here’s how you can do it:

1. Obtain Proof of Purchase: Ensure you have the original proof of purchase or a copy of it. This will be necessary for the warranty transfer. We will contact the original owner to ensure they agree with the transfer. 

2. Contact Pearson Customer Support: Reach out to our customer support team via email. Provide them with the following information:

   • The original proof of purchase.
   • The current owner's name and contact information.
   • The new owner's name and contact information.
   • The bike's serial number.
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3. Complete the Warranty Transfer Form: Our customer support team will guide you through completing the warranty transfer form. This form will include details about the bike and both the original and new owners.

4. Submit the Transfer Form: Once the form is completed, submit it to our customer support team. They will process the transfer and update our records to reflect the new owner.

5. Confirmation: After processing, both the original and new owners will receive confirmation of the warranty transfer. The new owner will then be covered under the remaining warranty period.

By following these steps, you can ensure that the new owner enjoys the benefits of Pearson’s five-year transferable warranty, continuing the journey of their Pearson bike with confidence and peace of mind. If you have any questions or need assistance, our customer support team is always here to help.