Answers on our bikes, sizing, orders, delivery and warranty, from the people who build them.
Since 1860Why PearsonBritain's oldest bicycle brand, making bikes since 1860. How we design, build and look after every one.16 answersOur customer care team works from the workshop in London, alongside the people who build every Pearson. Ask them anything.
We design and engineer our bikes to go the distance, and we stand behind them for as long as you own yours. Here’s what you get:
Our lifetime warranty was introduced in April 2026, replacing our previous 5 year warranty. If you bought a Pearson from our current range before June 2025, your warranty has already been upgraded.
Register your bike in the My Pearson section of your account within 30 days of delivery to activate your lifetime cover. If you haven’t registered in time, get in touch: we look at each case individually. Registering also makes you eligible for up to £200 cashback on a professional bike fit.
Your welcome pack includes a warranty card with your frame number and a QR code that links straight to your bike in The Bike Room.
Manufacturing defects in materials or workmanship that stop the bike, frameset or a component working as intended under normal use. This includes:
If we find a valid manufacturing defect, we’ll repair or replace the frame, fork or part, at our discretion.
Wear and tear, and damage from accidents, misuse or poor maintenance, aren’t covered. See what isn’t covered for the full list.
If your frame or fork is damaged in a riding accident, our crash replacement scheme gives you a discount on a replacement of the same model, or the closest equivalent. The discount depends on how long you’ve owned the bike:
It covers the frame and fork only, for the original owner. Components, labour and delivery aren’t included. You’ll need your proof of purchase, photos of the damage and a short description of the crash. Contact us and we’ll take you through it.
Our lifetime frame and fork warranty belongs to the original owner. If you sell or give away your Pearson within 5 years of the original purchase date, the warranty transfers to the new owner for the rest of that 5 year period.
For example, if you sell your bike 2 years after buying it, the new owner is covered for the remaining 3 years. They don’t inherit the lifetime cover: that’s for the original owner only.
A transferable warranty gives buyers confidence, which helps your bike’s resale value, and it keeps good bikes on the road for longer.
Transfers apply to bikes bought directly from us from 1 January 2024. Bikes bought before then are covered by our previous 5 year warranty, which isn’t transferable.
The transfer is done online, in The Bike Room: see how to transfer your warranty.
You can do it yourself in The Bike Room:
The remaining warranty, your bike’s documents and its service history then move across to the new owner automatically.
Only the rest of the 5 year transferable period moves across, and only within 5 years of the original purchase. Need a hand? Email care@pearsoncycles.com.
Every part of your bike wears with use, and some parts wear faster than others: chains, cassettes, brake pads, tyres and bearings especially.
Wear and tear isn’t covered by the warranty. That includes drivetrain parts worn out through heavy use or a lack of maintenance. The exception is a part that fails because of a manufacturing defect.
Many of our bikes come with ERE Research wheels. We chose ERE after testing wheels from several brands: they came out best on performance.
If an ERE wheel is damaged in a crash, ERE’s crash replacement scheme gives the registered owner 50% off a replacement wheel of the same model or an equivalent. It covers functional damage only, not cosmetic damage, and you pay any conversion, freight and duty costs. See ERE’s crash replacement policy for full details.
For a warranty claim on your ERE wheels, use our warranty claim form and we’ll deal with ERE for you.
Shimano’s warranty covers defects in materials and workmanship, whether present at manufacture or developing under normal use.
SRAM components carry SRAM’s own warranty. For a claim on any other brand’s component, use our warranty claim form and we’ll deal with the manufacturer for you.
Make your claim through your Pearson account. Everything stays linked to your order or registered bike, and you can follow progress on one page.
You’ll get a claim reference straight away, and we aim to respond within two working days. Every update appears on the claim page, so you can check progress whenever you like. For other brands’ components, such as Shimano, SRAM and ERE, we handle the claim with the manufacturer for you.
Before you claim, check what the warranty covers. Questions? Email care@pearsoncycles.com.
The warranty doesn’t cover:
Nor does it cover failure or damage from misuse, including poor maintenance, neglect, abuse, incorrect installation or alteration, impact damage, or using the product for something it wasn’t designed for.
Corrosion or deterioration caused by material fatigue, the natural breakdown of materials under repeated loading, isn’t covered either.
Wear and tear on consumable parts isn’t covered, unless a part fails because of a manufacturing defect. These parts include the cassette, chain, bearings, brake pads, tyres, bar tape or grips, transmission parts, brake discs and brake cables.
Clothing, helmets and footwear aren’t covered for accidental damage, incorrect care, normal wear and tear, colours or materials fading over time or with use, rips, tears, abrasion, holes, burns or shrinkage. Cosmetic issues don’t affect how clothing performs and aren’t treated as a warranty fault.
Framesets bought from us are covered by our frame warranty, but it may be void if the bike isn’t built by an authorised dealer or a qualified bicycle mechanic. If you make a claim, we may ask who built and services your bike.
Register in the My Pearson section of your account on pearsoncycles.com within 30 days of delivery. Warranty registration is also required to be eligible for the £200 cashback on a professional bike fit.
Your welcome pack includes a warranty card with your frame number and a QR code linking directly to your Bike Room.
The warranty covers manufacturing defects, not cosmetic wear. Small chips from road debris or normal use are not covered. If you believe there is a defect in the paint finish from manufacture, submit it through Make a warranty claim with photographs and we will assess it.
No. The Pearson warranty covers the frame and forks. Components are covered by their respective manufacturer warranties. Shimano and SRAM both carry their own warranty terms. ERE Research wheels carry a separate lifetime warranty on manufacturing defects, under ERE’s own terms.
No. Crash damage is a separate matter addressed by our crash replacement scheme. It gives you a discount on a replacement frame and fork, depending on how long you have owned the bike.
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