Answers on our bikes, sizing, orders, delivery and warranty, from the people who build them.
Since 1860Why PearsonBritain's oldest bicycle brand, making bikes since 1860. How we design, build and look after every one.16 answersOur customer care team works from the workshop in London, alongside the people who build every Pearson. Ask them anything.
If you’re not completely happy with your purchase, you can return it within 28 days of delivery for a refund. This applies to everything you buy from us directly, including bikes built to your fit.
Contact us within 28 days of delivery: call 020 3828 7696 or email care@pearsoncycles.com. We’ll arrange collection or send you return instructions.
Ideally, returns should be unused. If you’ve ridden your bike and want to return it, contact us. We look at each case individually, and we’re reasonable about it.
For UK orders, contact us and we’ll talk through what’s possible. We can’t offer exchanges on international orders.
Please contact the dealer you bought from. They handle returns for the bikes they sell.
Return your order in the usual way. We’ll confirm the return to DivideBuy, who will refund you and cancel your credit agreement.
Everything we sell comes with a warranty. If something you’ve bought from us is faulty, make a warranty claim or get in touch.
Contact our customer care team as soon as possible: email care@pearsoncycles.com or call 020 3828 7696. Tell us what’s damaged or missing and describe the condition of the packaging. Photos help.
We’ll send any missing parts as quickly as we can.
Contact us within 28 days of delivery on 020 3828 7696 or email care@pearsoncycles.com to initiate the process. We will arrange collection or provide return shipping instructions.
The customer covers return postage or collection costs. If Pearson has made an error, we cover it. Otherwise it is at your cost.
Ideally returns should be of unused bikes. If you have ridden the bike and want to return it, contact us. We assess these on a case-by-case basis and we are reasonable about it.
Retail-partner purchases are returned through the dealer you bought from, not through Pearson directly. Contact the shop to initiate the return.
For UK orders, contact us and we will discuss what is possible. International orders do not come with an exchange option. Our priority is to find the right solution.
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