Answers on our bikes, sizing, orders, delivery and warranty, from the people who build them.
Since 1860Why PearsonBritain's oldest bicycle brand, making bikes since 1860. How we design, build and look after every one.16 answersOur customer care team works from the workshop in London, alongside the people who build every Pearson. Ask them anything.
Cycle to Work is a government scheme, offered through your employer, that lets you get a bike and accessories by salary sacrifice. Payments come from your gross salary, before tax and National Insurance, so you can save up to 48% depending on your income.
Your employer leases the bike to you for the term of the agreement, and you repay it monthly from your salary, usually over 12 to 18 months depending on the scheme. There’s no down payment: your first payment comes out of next month’s salary. At the end of the term, you buy the bike from your employer for an ownership fee.
We accept vouchers from most major providers, including Cyclescheme, Green Commute Initiative, Halfords Cycle2Work, Bike2Work, Vivup and Evans. If we’re not yet registered with your employer’s provider, we’ll set it up while you wait.
If you’d like to secure a bike before your voucher arrives, we may ask for a fully refundable deposit.
Cycle to Work providers charge us up to 15% of each voucher to process it. To cover this, we add a premium of 10% of the voucher amount, capped at £300. You can include it in your voucher as part of the total cost of the bike.
Once we’ve received payment, you can collect your bike from a partner dealer, or we can hand deliver it for £150. See our Cycle to Work page for full details.
Savings depend on the bike you choose and your income, up to 48%. As a guide, here’s a £5,000 package (a £4,800 bike and £200 of accessories) repaid over 12 months at £416.67 a month:
Both totals include the ownership fee. For a figure based on your own salary, use Cyclescheme’s savings calculator.
How much you can spend depends on your employer: some set a limit and others don’t. Many schemes let you top up with your own money, but you pay that part in full, without the savings. See our Cycle to Work page for more.
No. Government guidelines say at least half of your bike’s use should be for commuting, but you don’t have to log your journeys. We hope you’ll ride it in your spare time too.
Your hire agreement sets out the terms and conditions of your Cycle to Work scheme. You agree to it when you apply.
Your hire period is how long the agreement lasts. It’s usually also the period over which you pay by salary sacrifice, though in some cases your employer may spread the payments over a longer period. They’ll tell you if this applies to you.
Looking after the bike is your responsibility, so we recommend insuring it. To help, every bike you buy from us comes with 30 days of free insurance through our partner Laka.
It isn’t applied automatically: you need to activate it with Laka using the code PEARSON30.
If your bike is damaged or stolen and isn’t insured, your salary sacrifice payments carry on as normal.
If you leave your employer or are made redundant during your hire period, the remaining gross balance is deducted from your final payslip. Your hire agreement sets out the details.
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