Add the items you wish to purchase to your shopping cart. Proceed to checkout from your shopping cart. Log into your customer account or register for a new account to complete your order. Choose your preferred delivery address and payment method. Sub
You can place an order over the phone during our business hours (Monday to Friday: 9:00 am - 5:30 pm). Please have the product code, description, quantities, and any specific preferences such as colour and size ready, along with your customer number
After your payment is processed, you’ll receive a confirmation by email within minutes after your purchase. Didn't see it still after a few hours, and it's not in your spam folder? Please contact our Customer Care at [email protected] or use t
Please call our Customer Care if you want to cancel your order and we will do our best to make it happen. Cancellation is not possible when the order is already in transit, but you can arrange a return and refund.
To change your order to a different size, please contact customer service as soon as possible with your request. In the case demonstrated, the customer service agent was able to confirm the change to the desired size and ensure the item was dispatche
If you're having trouble selecting the interest-free credit option at checkout, it's important to contact customer service for assistance. The agent will inquire whether the option isn't appearing at checkout or if there is an issue with splitting th
If you are interested in an item that is currently out of stock, it is advisable to check the store frequently for any returns as some items may be end-of-the-line sales and may not be restocked. Customer service may not always have information on wh
When you require bike parts like brake pads quickly, it's best to contact customer service directly with the specific details of the parts you need, including model numbers and the type of your bike. Provide your contact information in your message t
If you accidentally entered the wrong email when placing an order, you should contact customer service as soon as possible with the correct email information. The customer service agent will then update your details and resend your order confirmation
We do not buy second-hand bikes. For selling a used bike, you may want to contact Cycle Exchange or Bicycle Exchange. They will be able to give you a valuation for your current model.