What Is The Weight Of The Frame?
The size 3 frame weighs approx 1490g and the fork 490g, both fully painted and finished, excluding battery.
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ON & OFF (Ebike) - FAQ
What Is The Tyre Clearance?
On and Off can take up to 45c tyres or 35c with a mudguard. This does depend on tyre/rim combination as it can vary between manufacturers.
Does The On and Off Have A Rider Weight Limit?
The bike has been tested to a maximum total weight limit of 120kg. If you are near the upper end of this limit we would recommend regular checking on your spoke tension and wheelset.
What type of Bottom Bracket does this frame require?
The frame is designed to take the Mahle Pressfit BB86 bottom bracket which includes the Torque Sensor.
Can I fit mudguards?
Yes you can fit full length mudguards to the On and Off
What are the torque specs for the seatpost clamp, stem and thru axles?
Seatpost frame clamp - 12Nm. Thru Axles - 12Nm. Stem clamp - 6Nm
What Parts On The Frame Are Proprietary?
The following small parts are proprietary and we hold spares of these in case of damage or loss. Please contact us if you require any of these parts. Derailleur hangers, cable guides, seat clamp, seatclamp cover, headset top cap, headset spacers
How is the On and Off safety tested?
We use the ISO4210 and EN15194 standard as a basis for the On and Off, then we also carry out tests above and beyond this test in certain areas.
Which bearings are used in the headset?
We only use Ceramic Speed SLT bearings in our headsets which come with a lifetime warranty.
Can I choose a custom colour paintjob?
Unfortunately this isn't something we currently offer on any of our framesets.
What Motor Do You Use?
The On and Off uses the Mahle X20 system which is designed around a rear hub drive motor and integrated battery in the downtube. You can find more details here.
Where can I fit a Di2 battery?
The Di2 battery can be inserted into the seatpost using the custom battery holder which is supplied with the frame.
Can I fit additional cargo to the On and Off?
Yes, there are mounting points on the fork blades alongside pannier rack mounts. The fork blades can take a maximum 5kg per leg, and rear pannier mounts max 10kg.
How Much Is The Range Extender?
The range extender cost £474.99 you can purchase one here
How Much Extra Range Does The Extender Give You?
The MAHLE Range Extender e185 is designed for riders who want to go further or tackle the most demanding routes. The device increases the range up to 60 km. The Range Extender e185 is the only additional battery compatible with all eBikes equipped wi
Can I Use A Bottle In Extender Cage When Not In Use?
Yes! The range extender cage is designed to fit a normal sports bottle so perfect to hold your bottle when you do not need the extender fitted for your ride.
How Do I Update The Software?
The MAHLE SmartBike Systems continually update all our products throughout their lifespan, optimising their performance with constant updates to their firmware. This is without a doubt the best way to fully enjoy your SmartBike, with new features in
MAHLE X20 - User Manual
You can download the user manual for the MAHLE X20.
How do I change the rear wheel on the On And Off?
You can watch this how-to video to learn how to easily remove the rear wheel on the ON and Off model. If you have any questions please contact our customer service team.